NOTE: This information applies only if you have NOT prepaid for images and you wish to buy them now.
To purchase a digital copy of a single image, click the Photo Download (Single) button on the right side of the page. That product will be added to your Shopping Cart. If desired, repeat the process with additional images.
There is more than one reason for this error to occur. Here are steps you can take to resolve the issue.
First, confirm that you created an account. If you entered an email address and password and were able to view your images, then you created an account.
Next, confirm that the email address and password are correct. Test any other email addresses that you own to check whether you created your account with another email address.
If you forgot your password, follow these instructions:
1) From the main page, click the "Sign In With Email" button. On the next page, click the “Forgot your password?” link.
2) Enter the email address associated with your account and click the Reset Password button.
3) An email will be sent to the email address with a temporary password. Once you have logged in, you can change your password by accessing the “My Account” section of the web site.
The most common reason for a Password Reset email not being received is that the emails are appearing in your Spam or Junk folders. Please check those folders for the Password Reset email with the temporary password.
If you created an account and viewed your images, but you no longer have your Disney PhotoPass™ ID. Simply revisit disneyphotopass.eu and log in using your email address and password. At this point, you should successfully see your previously claimed images.
If you wish to close your account and delete it entirely, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include your name and the email address you used to create your account. We will delete your account as requested.
Depending on the length of time since the images were captured, we may be able to recover expired images. We will do our best to assist you.
If you wish us to attempt to recover expired images, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include the date the photos were captured, the email address you used to create the account, , and, most importantly, your Disney PhotoPass™ ID (or IDs).
You may purchase some or all of the digital images in your account.
To purchase a digital copy of a single image, click on the image then click the "Photo Download (Single)" button on the right of the page. That product will be added to your Shopping Cart. If desired, repeat the process with additional images.
When you place a Download request, you will receive an email confirmation "Disneyland® Paris Disney PhotoPass™ download is ready"
- Click on the link in the e-mail and sign into your account.
- Click on the Download button.
To download a previously purchased single image:
1) Login to your account using your email address and password.
2) Click on the purchased image so it appears on the page in large view.
3) Click the Download button at the bottom of the page.
4) The image will download to your computer, tablet or smart phone. You may be prompted to confirm your download.
5) If desired, repeat the steps for additional images.