The delivery timeframe of the download confirmation email is normally 30 minutes or less.
If you have not received your confirmation email in your inbox, check your email’s Spam or Junk folders. The email will not arrive if it is blocked by your email client and/or Internet service provider.
If you submit a request to download multiple images, the file size of the Zip files may become very large. Depending on your internet connection, it may take a long time to download your images. Additionally, a stable internet connection is recommended.
If you have a large number of images to download, we suggest using a computer with a stable internet connection (as opposed to a smart phone or tablet). This will ensure downloading success as well as avoiding data usage charges for smart phones and tablets.
If the file sizes (and/or pixel count) of your images are unusually small, it may be because you downloaded the thumbnail image instead of the actual image file. Revisit the website and try again to download your images. If you are still having trouble, you may try switching to a different device (computer, tablet or smart phone).
If you submit a request to download multiple images at one time, they will appear as one or more Zip files. Most computers have unzipping software that will allow you to download them. Tablets and smart phones, however, may require an unzipping software app be installed on your phone. Refer to your phone or service provider's information regarding the selection of an unzipping software app.
To edit an image, click the “pencil” icon below the image to access the Edit Photo page.
The Zoom feature allows you to crop out unwanted parts of your photo by zooming in or out on an image. Click on the Zoom slider and move it left or right as needed. You may also click directly on the slider or you may click the ‘+’ and ‘-‘ icons.
Clicking-and-holding on the image allows for repositioning the image. The amount of repositioning available depends on the aspect ratio of the original image and the amount of zooming in/zooming out that is applied to the image.
Purchases of digital downloads are non-refundable.
You must have a valid Disney PhotoPass™ ID to create an account.
To create an account, follow these steps:
1) Visit disneyphotopass.eu from your computer, tablet or smart phone.
2) Enter your Disney PhotoPass™ ID and then click the "Continue" button.
3) Sign up for your online Disney PhotoPass™ account . Enter your email address and enter a password. Click the “I agree” box and then click the Continue button.
4) The photos assigned to the code you entered will appear on the screen.
In order to claim images, you must first create an account by following these steps:
1) Visit disneyphotopass.eu from your computer, tablet or smart phone.
2) Enter your Disney PhotoPass™ ID and then click the "Continue" button.
3) Sign up for your online Disney PhotoPass™ account . Enter your email address and enter a password. Click the “I agree” box and then click the Continue button.
4) The photos assigned to the code you entered will appear on the screen.