Canada

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Canada

My account email address is not recognized.

There is more than one reason for this error to occur. Here are steps you can take to resolve the issue.

First, confirm that you created an account. If you entered an email address and password and were able to view your images, then you created an account. 

Next, confirm that the email address and password are correct. Test any other email addresses that you own to check whether you created your account with another email address.

I forgot my password.

If you forgot your password, follow these instructions:

1) From the main page, click the "Sign In With Email" button. On the next page, click the “Forgot your password?” link.

2) Enter the email address associated with your account and click the Reset Password button. 

3) An email will be sent to the email address with a temporary password. Once you have logged in, you can change your password by accessing the “My Account” section of the web site.

I received an automated email from you (expiration notice or other). I no longer have my Disney PhotoPass™ ID. How do I access my images?

If you created an account and viewed your images, but you no longer have your Disney PhotoPass™ ID. Simply revisit disneyphotopass.eu and log in using your email address and password. At this point, you should successfully see your previously claimed images.

My images expired or are no longer in my account. Can they be recovered?

Depending on the length of time since the images were captured, we may be able to recover expired images. We will do our best to assist you.

If you wish us to attempt to recover expired images, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include the date the photos were captured, the email address you used to create the account, , and, most importantly, your Disney PhotoPass™ ID (or IDs).

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