My images expired or are no longer in my account. Can they be recovered?

Depending on the length of time since the images were captured, we may be able to recover expired images. We will do our best to assist you.

If you wish us to attempt to recover expired images, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include the date the photos were captured, the email address you used to create the account, , and, most importantly, your Disney PhotoPass™ ID (or IDs).