If you previously sailed on an MSC cruise, claimed images, and created an account, then you may have difficulty claiming new images from your most recent cruise.
You have two options to proceed:
1) Use a new email address to claim your new Internet ID. The email address needs to be different from the email you previously used to create an account.
2) Click the “Help” link at the bottom of any page and then click the Contact Us icon. Fill out the form and include the email address you used from your earlier cruise. Include the Internet ID of your current cruise. Also, state in the Comments field that you previously created an account. We will then delete your account which will allow to you recreate an account and claim your new images.
(NOTE: If we delete your account, you will likely not be able to access your previous images. Be sure to download your previous images prior to contacting us.)