My Account

There is more than one reason for this error to occur. Here are steps you can take to resolve the issue.

First, confirm that you created an account. If you entered an email address and password and were able to view your images, then you created an account. 

Next, confirm that the email address and password are correct. Test any other email addresses that you own to check whether you created your account with another email address.

Next, click the “Forgot Password” link on the Sign-In page. Enter the email address you used to create your account and click the Reset Password button. You will receive an automated email with a temporary password which you can use to login. Be sure to check your Spam or Junk folders if you do not see the automated email in your inbox.

If the Forgot Password page reports, “No account matching this email address was found”, then either an account was not created successfully or you may have mistyped your email address when creating an account. If this happens, click the “Help” link at the bottom of the page and then click the “Contact Us” form. Fill out the information on the form and include your name, PhotoPass ID and any possible email addresses you may have tried to create your account. 

If you forgot your password, follow these instructions:

1) From the main page, click the "Sign In With Email" button. On the next page, click the “Forgot your password?” link.

2) Enter the email address associated with your account and click the Reset Password button. 

3) An email will be sent to the email address with a temporary password. Once you have logged in, you can change your password by accessing the “My Account” section of the web site.

NOTE: Be sure to check your Spam or Junk folders if you do not see the automated email in your inbox.

If entering your email address results in the warning, “No account matching this email address was found,” double check that you typed in your email address correctly. If you still are not successful, then click the “Help” link at the bottom of the page and then click the Contact Us icon. In the comments section, include the PhotoPass ID(s) and include the first and last name of anyone in your family who may have created an account. Finally, include any possible email addresses you or a family member may have used to create an account.

The most common reason for a Password Reset email not being received is that the emails are appearing in your Spam or Junk folders. Please check those folders for the Password Reset email with the temporary password.

Another reason is that your Internet Service Provider and/or email provider are blocking the automated emails. If this is the case, or if you do not receive any Password Reset emails, click the “Help” link at the bottom of the page and then click the Contact Us icon. Fill out and submit the form. In the Comments field, include the first and last names you entered when creating your account and include any possible email addresses you may have used to create your account.

If you created an account and viewed your images, but you no longer have your Disney PhotoPass™ ID. Simply revisit disneyphotopass.eu and log in using your email address and password. At this point, you should successfully see your previously claimed images.

If you wish to close your account and delete it entirely, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include your name and the email address you used to create your account.  We will delete your account as requested.

Depending on the length of time since the images were captured, we may be able to recover expired images. We will do our best to assist you.

If you wish us to attempt to recover expired images, click the "Help" link at the bottom of any page. Click the Contact Us icon and then fill out the online form. Be sure to include the date the photos were captured, the email address you used to create the account, , and, most importantly, your Disney PhotoPass™ ID (or IDs).