Mobile FAQs

Yes, please come into your nearest store. All in-store kiosks have the option of transferring images from your phone and having them stored on a USB storage device.

Desktop View:

Select an album on the left under the photos tab, then simply select an image on the left and it will populate the image hole on the right and if there are multiple image holes, you can keep selecting images and it will automatically place the images into the image holes from left to right, top to bottom.

Or

Select an album on the left under the photos tab, then simply select an image and drag to the image hole on the product.

 

Mobile View – drag functionality is not available.

You need to select the Photos button, select an Album, then select an image.

Or

You can also select the image hole in the template, it will open the Photos automatically, you will then just need to select an Album and then an image.

I ordered prints using my phone.  I attempted to check on my order on a different phone, (daughter, son, partner)’s phone and it said there were no orders.  (I logged into my account on their phone.)   Why?

 The order is unique to the device.  You can check on the order on your phone that you placed the order from.

Also, if the App is removed from the phone, the Order History is also removed.  Reinstalling the App will not bring the Order History back.

You can manage Kodak Moments app push notifications.

Follow the steps below to Turn notification OFF/ON

1) Touch "Settings" setting

2) Touch notes

3) Touch small

4) Move "Allow notification" button to OFF position

  off